How to reach us

• Email: support@dhenuja.com
• WhatsApp: available to Pro and Enterprise customers

Support is provided in English and Hindi.

Hours

Monday to Saturday, 10:00 to 19:00 IST. Closed on Sundays and public holidays.

Response times

These are targets, not contractual guarantees, except where an Enterprise agreement says otherwise.

Plan	First response	Channel
Starter	Within 2 working days	Email
Pro	Within 1 working day	Email, WhatsApp
Enterprise	Within 4 working hours	Email, WhatsApp, phone

What we help with

• Problems using QuotePro, and anything that looks like a bug
• Billing, invoices and subscription questions
• Importing your existing catalogue or customer list
• Getting your business details, GSTIN and PDF branding set up

What we don't help with

• Tax or accounting advice — please speak to your CA
• Filing your GST returns on your behalf
• Problems with your device, internet connection or printer

Something urgent and broken?

If QuotePro is down or you cannot issue documents, email us with URGENT in the subject line. We treat "cannot bill a customer" as our highest priority regardless of plan.

Your data

You can export your data at any time, on any plan, including after cancelling. If you need help getting it out, ask and we will help — that offer stands whether or not you are still a customer.