1. Free trial

New accounts get a 14-day free trial. No payment method is required to start a trial, and nothing is charged automatically when it ends — you choose a plan and pay when you're ready. There's nothing to refund for a trial, since nothing is paid.

When the trial ends, your account becomes read-only: you can still sign in, view your data and export it, but you can't create new quotations or invoices until you subscribe. Nothing is deleted at the end of a trial — your data is retained per Section 4 of our Privacy Policy and is restored in full as soon as you subscribe.

2. How cancellation works

• Cancel any time from Settings → Subscription — no need to contact support, though we're happy to help if something's not working as expected.
• Cancelling stops future billing. It does not end your access immediately.
• You keep full access until the end of the period you've already paid for. If you're on a yearly plan and cancel in month 3, you keep access through month 12.
• After that, your account moves to read-only: you can still view and export everything, but not create new quotations or invoices. Nothing is deleted — see our Privacy Policy for how long we keep it.

3. Refunds

As a matter of policy, we don't offer pro-rata refunds for the unused portion of a billing period you've already paid for. This is standard for subscription software — you have full access to what you paid for the whole time, whether you use it every day or not at all.

That said, we'll consider a refund, case by case, if:

• You were charged in error — for example, billed twice for the same period, or charged after you'd already cancelled.
• QuotePro was materially unavailable for an extended period because of a fault on our end, not yours.
• You were charged for a plan you never actually got access to.

To request one, email support@dhenuja.com with your account email and invoice number. We aim to respond within 3 working days. If a refund is approved, it's issued to the original payment method via Razorpay, and typically lands within 5–7 working days — Razorpay and your bank's own timelines, not something we control directly.

4. Failed and late payments

If a renewal payment fails — an expired card, insufficient balance, a declined UPI mandate — your account stays fully usable for 7 days while we retry automatically. If it still hasn't gone through after that, the account becomes read-only until you update your payment method and the payment succeeds. No refund applies here, since a failed payment means nothing was charged in the first place.

5. Upgrades and downgrades

• Upgrading (e.g. Starter → Pro) takes effect immediately. You're charged a prorated amount for the rest of your current billing period — never the full new-plan price on top of what you already paid.
• Downgrading takes effect at the end of your current billing period, not immediately, so you don't lose access to something you already paid for. There's no partial refund for the difference.

6. Enterprise plans

Custom Enterprise agreements may have their own refund and cancellation terms if they differ from this policy — those terms, where they exist, take precedence over this page.

7. Digital service — no physical goods

QuotePro is software delivered online. There's nothing to ship and nothing to return, so shipping and delivery timelines don't apply here.

8. Contact

Dhenuja Automations — support@dhenuja.com

303, Kondhwa Budruk, Near ISKCON Temple, Sparkling Crown,
Lane Number 3, Vrindavan Nagar, Pune, Maharashtra, 411048